Shipping policy

UK Delivery

We currently deliver to UK addresses only.

  • Standard UK delivery normally takes two to five working days after dispatch.

  • Working days exclude weekends and UK bank holidays.

  • Delivery charges and available options will be displayed before you complete your order.

  • Delivery times are estimates unless we expressly guarantee a particular date.

  • If your order is materially delayed, we will contact you with an update.

  • If we cannot deliver your order, we will offer an appropriate redelivery, replacement or refund where required.

  • You are responsible for providing a complete and accurate delivery address.

  • Additional charges may apply if delivery fails because the address was incorrect, access was unavailable or the parcel was not collected.

Responsibility for the products passes to you when they are delivered to you or to someone you have authorised to receive them.

 Orders requested outside the United Kingdom

We do not currently offer international delivery through our website checkout.

If you would like to enquire about an order outside the UK:

  • Email info@melizas.com before ordering.

  • Do not place a UK order using an unsupported international address.

  • Please understand that an enquiry does not guarantee that we can deliver to your country.

Any international order we agree separately may involve:

  • Additional delivery charges.

  • Customs procedures.

  • Import duties or local taxes.

  • Product or import restrictions.

  • Separate written terms.

 Changing or cancelling an order before dispatch

Email info@melizas.com as soon as possible if you need to change or cancel an order.

  • We will try to help.

  • Changes cannot be guaranteed once fulfilment has started.

  • An order may not be changed or stopped after dispatch.

  • If it has been dispatched, the cancellation and returns rules below will apply.