Refund policy

Because we sell food products, we cannot accept change-of-mind returns for packages that have been opened, unsealed, tampered with or handled in a way that makes them unsuitable for resale.

Where your statutory cancellation right applies:

  • You must contact info@melizas.com within 14 days after receiving your order.

  • The products must remain unopened, sealed and suitable for resale.

  • You must return them within 14 days after telling us that you wish to cancel.

  • Contact us before returning anything so that we can provide the correct returns address and instructions.

  • You are responsible for the direct return cost of an eligible change-of-mind return.

These restrictions do not affect your rights if a product is faulty, damaged, unsafe, incorrectly supplied or not as described.

 Damaged, Faulty or Incorrect Products 

Contact info@melizas.com promptly if a product:

  • Arrives damaged.

  • Appears unsafe or contaminated.

  • Is faulty.

  • Is different from what you ordered.

  • Does not match its description.

Please provide:

  • Your name and order number.

  • A description of the problem.

  • Clear photographs where reasonably possible.

Do not consume a product that appears unsafe, contaminated or materially damaged. Keep the product and packaging until we tell you what to do, unless retaining it would be unsafe.

Depending on the circumstances and your legal rights, we may provide:

  • A replacement.

  • A refund.

  • Another remedy required by law.

 Refunds

We do not offer discretionary refunds for opened, unsealed or tampered food products because a customer has changed their mind.

Refunds will be provided where required by law, including where:

  • An eligible unopened order has been cancelled correctly.

  • A product is faulty, damaged, unsafe, incorrectly supplied or not as described.

  • We cancel an order after taking payment.

  • We are unable to supply or deliver the order.

Where a refund is approved:

  • It will normally be returned to the original payment method.

  • We will process it within the applicable legal timeframe.

  • Standard delivery charges will be refunded where required by law.

  • Additional charges for an upgraded delivery service may not be refundable.

  • Your bank or payment provider may take additional time to display the refund.

Reviews, Recipes, Photographs and Videos 

Reviews must represent your genuine experience.

You must not submit content that is:

  • False or misleading.

  • Abusive, discriminatory or defamatory.

  • Unlawful or harmful.

  • Copied without permission.

  • Infringing another person’s rights.

You continue to own the original content you create.

We will not treat a private customer-service message as automatic permission to use your content for marketing.

If you submit content for publication and clearly give us permission, you allow Meliza’s to:

  • Reproduce it.

  • Resize or format it.

  • Make reasonable edits for length or presentation.

  • Publish it on the agreed channels.

  • Share it as part of Meliza’s brand communications.

You confirm that you own the content or have permission to share it.

Where practical, we will follow the agreed credit or tagging preference. You may ask us to stop future use by emailing info@melizas.com.

Any review reward or incentive will not depend on the review being positive.